Customer Service - FAQs
CAN I RETURN AN ITEM PURCHASED IN A STORE TO ESTEELAUDER.COM.SG?
Returns or exchanges for purchases made in an Estée Lauder retail store or department store counter location may not be returned to esteelauder.com.sg. If the item you wish to return was not purchased through esteelauder.com.sg, we recommend returning to the place of purchase for resolution.In the event you are unable to return to the place of purchase, please contact us at email@example.com for assistance.
CAN I RETURN OR EXCHANGE AN ITEM?
If for any reason you are not completely satisfied with your Estée Lauder Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through EstéeLauder.com, please contact us by phone at 1-800-692-9042 or chat live for assistance.
Orders and Purchases
DO YOU ACCEPT INTERNATIONAL ORDERS?
We're sorry Estee Lauder Online only delivers orders to Singapore addresses. We are unable to process orders to a P.O Box address.
IS IT SAFE TO USE MY CREDIT CARD?
At esteelauder.com.sg, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:
- • Internet Explorer 6.0 or higher
- • Firefox 1.0.4 or higher
- • Safari (MAC Only)
WHAT IF I DON'T FEEL COMFORTABLE PROVIDING MY INFORMATION?
You may submit your order via our live chat at 66929042. Our agents are available to assist you.
Where is my order?
If you will like to check the status of your orders, simply contact us by phone at +66929042 or message us via our Live Chat and our Beauty Advisors are available to assist you. Alternatively, you can track you order here.
How do I change or cancel my order?
If you will like to make any amendments or cancellation to your orders, simply contact us by phone at +66929042 or message us via our Live Chat and our Beauty Advisors are available to assist you.
Can't find the answer you are looking for?
Simply message us via our Live Chat at +66929042 and our Beauty Advisors are available to assist you.
DOES YOUR COMPANY TEST ON ANIMALS?
At The Estée Lauder Companies, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals, or ask others to test on our behalf, except where required by law. We are proud that we were one of the first cosmetic companies to establish that cosmetic safety can be demonstrated by non‐animal testing methods. There are, however, still some countries that believe they need to conduct or require animal testing in order to validate the safety of cosmetic ingredients or products. Our Company and all of our brands remain dedicated to the elimination of animal testing on all cosmetic products and ingredients worldwide. We believe that animal testing should not be needed to validate safety of cosmetic products or ingredients and we are encouraging the use of alternatives and the elimination of such animal testing globally.
WHERE CAN I BUY ESTÉE LAUDER PRODUCTS?
Estee Lauder products are available at select locations across Singapore and around the world. To find a Estee Lauder Store near you in Singapore, visit our Store Locator.
HOW DOES ESTÉE LAUDER CONDUCT PRODUCT SAFETY TESTING?
Consumer safety has always been a top priority at The Estée Lauder Companies Inc. We are committed to selling only safe products and work diligently to ensure that our formulations and packaging meet our exceedingly high standards and comply with applicable regulations in every country in which our products are sold. The Estée Lauder Companies is committed to ensuring the safety of our products and the well-being of our consumers. The ingredients used in our products have been tested and found to be safe when used as intended. Our strict product safety process includes review, evaluation and testing of ingredients and finished products. We continually reference peer-reviewed scientific research and evaluate our use of ingredients consistent with prevailing scientific opinion, related regulations, and our commitment to bringing our consumers high-quality, innovative products that comply with regulations everywhere in the world where we do business.
How do I find the right foundation shade and formula for me?
To find your perfect match, it is important to consider your skintone, desired coverage and finish. Our online Beauty Advisors are here to assist you with finding the perfect intensity level (depth of color), undertone (overall cast of skin when bare) and formula to achieve a flawless look. Click here to chat live with an Online Beauty Advisor for one-on-one advice.
What does your foundation code mean (example 2W2 Dawn)?
The first digit represents the shade’s Intensity Level. Estée Lauder éélevels range from 1 (the lightest) to 6 (the deepest). The letter indicates the undertone. "C" represents cool/pink, "W" represents warm/yellow, and "N" is neutral (no predominant undertones). The last digit is the depth of color (for example 1 would be lighter than 2).
How do I know my foundation intensity level and undertone?
An undertone is the overall visible tone of your skin when it is bare. You are "cool" if your skin has a rosy pink cast. You are "warm" if your skin has a golden or olive cast. If your skin does not seem to be warm or cool, you most likely have a "neutral" undertone. If you are still unsure, Click here to chat live with an Online Beauty Advisor for one-on-one advice.
How do I determine the right skincare routine for me?
Based on six key skincare concerns, Estée Lauder created customized skincare systems – a combination of repair and moisturizer products – to target each concern. These systems are called Beautiful Skincare Solutions. You can learn more about each line and find your best fit by visiting our Skincare Finder. For one-on-one guided assistance, simply Click here to chat live with our online Beauty Advisors.
How do I know if Beautiful Skin Solutions or the Re-Nutriv Skincare products are right for me?
Beautiful Skin Solutions are targeted to your specific concern with high performance products, advanced science and proven results. Re-Nutriv is our luxury line of SuperCremes, which combines repair and moisturizing benefits in one formula. If you have additional questions, click here to chat live with an online Beauty Advisor for professional assistance.
Aging skin and breakouts, do you have skincare to help both?
Yes, we do! This is a concern for many and Estée Lauder has highly effective anti-aging products that are also oil-free. Advanced Time Zone Age Reversing Line/Wrinkle Crème Oil-Free Broad Spectrum SPF15 (Anti-Wrinkle Beautiful Skin Solutions) and Resilience Lift Firming/Sculpting Face and Neck Crème Oil-free Broad Spectrum SPF15 (Lifting/Firming Beautiful Skin Solutions) are just two available options. For more information, chat live with an online Beauty Advisor.
I use moisturizer, do I need a serum?
Yes, we suggest using a serum day and night before applying your moisturizer. Serums are highly concentrated, provide immediate and long term results as well as boost and support the natural functions in the skin. Moisturizers help rebuild skin’s protective barrier and feature anti-aging technologies to target specific concerns. If you have additional questions, click here to chat live with an online Beauty Advisor for professional assistance.
Can I layer an eye crème over Advanced Night Repair Eye Serum?
Yes, you may layer your favorite Estée Lauder eye crème over Advanced Night Repair Eye Serum for advanced repair benefits, both day and night.
How do I buy a fragrance online? What if I order a fragrance and do not like it?
A fragrance choice is a personal one and that’s why we have experts on hand to assist. You may Chat Live with our online Beauty Advisors to learn more about the notes and experiential nature of each fragrance.
Do your moisturizers have SPF?
We have high performance moisturizers with and without sunscreen. To find the one that is right for your needs, please click here to chat live with our online Beauty Advisors at +65 9759 8251.
HOW CAN I FIND OUT ABOUT ESTÉE LAUDER FREE GIFTS/GIFT TIME?
Everyone loves an Estée Lauder gift! These precious collections often include sample sizes and even full-sizes of Estée Lauder favorites. They're a great way to try new products or enjoy travel sizes. And it's all yours free when you make an Estée Lauder purchase. *To find out about upcoming Estée Lauder Gift promotions in your area, click here to visit our Store Locator.