Customer Service - FAQs

At The Estée Lauder Companies, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals, or ask others to test on our behalf, except where required by law. We are proud that we were one of the first cosmetic companies to establish that cosmetic safety can be demonstrated by non‐animal testing methods. There are, however, still some countries that believe they need to conduct or require animal testing in order to validate the safety of cosmetic ingredients or products. Our Company and all of our brands remain dedicated to the elimination of animal testing on all cosmetic products and ingredients worldwide. We believe that animal testing should not be needed to validate safety of cosmetic products or ingredients and we are encouraging the use of alternatives and the elimination of such animal testing globally.

Estee Lauder products are available at select locations across Singapore and around the world. To find a Estee Lauder Store near you in Singapore, visit our Store Locator.

Consumer safety has always been a top priority at The Estée Lauder Companies Inc. We are committed to selling only safe products and work diligently to ensure that our formulations and packaging meet our exceedingly high standards and comply with applicable regulations in every country in which our products are sold. The Estée Lauder Companies is committed to ensuring the safety of our products and the well-being of our consumers. The ingredients used in our products have been tested and found to be safe when used as intended. Our strict product safety process includes review, evaluation and testing of ingredients and finished products. We continually reference peer-reviewed scientific research and evaluate our use of ingredients consistent with prevailing scientific opinion, related regulations, and our commitment to bringing our consumers high-quality, innovative products that comply with regulations everywhere in the world where we do business.

To find your perfect match, it is important to consider your skintone, desired coverage and finish. Our online Beauty Advisors are here to assist you with finding the perfect intensity level (depth of color), undertone (overall cast of skin when bare) and formula to achieve a flawless look. Click here to chat live with an Online Beauty Advisor for one-on-one advice.

The first digit represents the shade’s Intensity Level. Estée Lauder éélevels range from 1 (the lightest) to 6 (the deepest). The letter indicates the undertone. "C" represents cool/pink, "W" represents warm/yellow, and "N" is neutral (no predominant undertones). The last digit is the depth of color (for example 1 would be lighter than 2).

An undertone is the overall visible tone of your skin when it is bare. You are "cool" if your skin has a rosy pink cast. You are "warm" if your skin has a golden or olive cast. If your skin does not seem to be warm or cool, you most likely have a "neutral" undertone. If you are still unsure, Click here to chat live with an Online Beauty Advisor for one-on-one advice.

Based on six key skincare concerns, Estée Lauder created customized skincare systems – a combination of repair and moisturizer products – to target each concern. These systems are called Beautiful Skincare Solutions. You can learn more about each line and find your best fit by visiting our Skincare Finder. For one-on-one guided assistance, simply Click here to chat live with our online Beauty Advisors.

Beautiful Skin Solutions are targeted to your specific concern with high performance products, advanced science and proven results. Re-Nutriv is our luxury line of SuperCremes, which combines repair and moisturizing benefits in one formula. If you have additional questions, click here to chat live with an online Beauty Advisor for professional assistance.

Yes, we do! This is a concern for many and Estée Lauder has highly effective anti-aging products that are also oil-free. Advanced Time Zone Age Reversing Line/Wrinkle Crème Oil-Free Broad Spectrum SPF15 (Anti-Wrinkle Beautiful Skin Solutions) and Resilience Lift Firming/Sculpting Face and Neck Crème Oil-free Broad Spectrum SPF15 (Lifting/Firming Beautiful Skin Solutions) are just two available options. For more information, chat live with an online Beauty Advisor.

Yes, we suggest using a serum day and night before applying your moisturizer. Serums are highly concentrated, provide immediate and long term results as well as boost and support the natural functions in the skin. Moisturizers help rebuild skin’s protective barrier and feature anti-aging technologies to target specific concerns. If you have additional questions, click here to chat live with an online Beauty Advisor for professional assistance.

Yes, you may layer your favorite Estée Lauder eye crème over Advanced Night Repair Eye Serum for advanced repair benefits, both day and night.

A fragrance choice is a personal one and that’s why we have experts on hand to assist. You may Chat Live with our online Beauty Advisors to learn more about the notes and experiential nature of each fragrance.

We have high performance moisturizers with and without sunscreen. To find the one that is right for your needs, please click here to chat live with our online Beauty Advisors at +65 9759 8251.