Shopping

Shopping Online

Welcome to Estée Lauder Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step One

Rollover a product image and click on the Shop Now button. Select your desired shade, size or form as relevant and then click "Add to bag".

(For additional product information, how-to videos and related links, click on the product name or product details link.)

Step Two

When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.

Please note: you may change the contents of your shopping bag including the quantity of each item (up to eight [8] of any single item) during checkout prior to clicking on Submit Order.

Step Three

An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1-800-692-9042 or chat live for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call the Estée Lauder Online Service Team at 1-800-692-9042. For fastest service, please have your order number available.

View Shopping Bag

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.

Deleting Items from Your Bag

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Optimal Browser Settings

This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to contact us with questions about specific colors, and we'll be happy to provide you with any additional information we have available.

Internet Browser Settings

Our site works best with Internet Explorer 6 and above on PCs. We also support Firefox 1.5 and above for PCs and MACs, and Safari 2.0.4 on MAC only.

Security Online

At esteelauder.com, we understand how important security is to you. When you place an order at esteelauder.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• AOL 5.0 and higher

• Internet Explorer 5.0 and higher

• Mozilla Firefox

• Netscape 6.0 (Windows only)

• Safari

• Google Chrome

Item Availability

Temporarily Out of Stock / Backordered Items

• If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item.

• Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped.

• If for any reason you wish to cancel a backordered item, please contact us at 1-800-692-9042 and we will be happy to assist you.

Pre-Sell Items

• Pre-sell items are items that are not yet in stock but available for advanced purchase on our site.

• Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information.

• Please note: The actual delivery date of your order depends on the shipping method you select.

Gift Wrap Services

• Gift orders always receive special care at esteelauder.com.sg. We will be happy to wrap your gift and include a gift card with your personal message at no additional cost to you.

• If you wish to have your esteelauder.com order gift-wrapped, simply click on the “Gift Wrap” option during Checkout.

• Please note: Multiple items within a gift order will be presented as one gift package.

Payment Options

The following Credit/Debit cards are accepted for payment:

• MasterCard

• Visa

Important Information:

• If the credit or debit card you used for payment is not denominated in Singapore Dollars (SGD), the final price charged to your card may vary, depending on the exchange rate applied by your card issuer or issuing bank. For the avoidance of doubt, we shall under no circumstances be responsible for any foreign transaction fees charged by your issuing bank if you are using an international credit/debit card.

• For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.